Terms & Conditions

These Terms govern your relationship with the operator of goldens-crown-casino-canada, accessible exclusively via goldens-crown-casino-ca.com. By registering or using the services as of 6 November 2025, you agree to be bound by these Terms and all applicable legal and regulatory requirements in Canada and Curaçao. Please read carefully before proceeding.

Definitions

• Operator: The legal entity Hollycorn N.V. (registration number: 144359, Scharlooweg 39, Willemstad, Curaçao), holding Curaçao GCB license OGL/2023/176/0095, responsible for managing goldens-crown-casino-canada on goldens-crown-casino-ca.com.
• User: Any individual who accesses, registers, or uses services on goldens-crown-casino-ca.com.
• Player: A registered User who participates in real-money or bonus-funded gambling activities.
• Bet: A monetary or bonus-funded stake placed on a game or event offered by goldens-crown-casino-ca.com.
• Bonus: Promotional credits, free spins, or similar incentives provided to Players subject to specific conditions.
• Wager: The act of staking funds (real or bonus) on any game or event within the platform.
• KYC (Know Your Customer): The process of verifying the identity, age, and eligibility of Users as required by regulatory authorities.

Account Registration

1. Eligibility: Only individuals aged 18 years or older, and who are legally permitted to gamble under the laws of their province or territory in Canada, may register for an account on goldens-crown-casino-ca.com. Verification of age and identity is mandatory.
2. Registration Process:
   • Users must provide accurate, complete, and current personal information, including a valid email address.
   • Account activation requires email verification and, upon request, submission of government-issued identification and proof of address to fulfil KYC obligations.
   • Failure to provide requested documentation may result in suspension or closure of the account.
3. User Obligations:
   • Users are solely responsible for safeguarding their login credentials and must not disclose passwords to third parties.
   • It is prohibited to create multiple accounts or provide false or misleading information.
   • Users must immediately notify customer support of any suspected unauthorized activity.

Regional Compliance Note: All account data and identity verification procedures comply with Canadian legal requirements and industry standards for responsible gaming and anti-money laundering.

Betting & Gameplay Rules

1. Bet Placement:
   • Bets can be placed only after successful account registration and deposit of funds.
   • Minimum and maximum bet amounts are specified for each game and may vary by provider and jurisdiction.
   • Bets are subject to system acceptance and confirmation; once placed, bets cannot be altered or withdrawn except as described below.
2. Bet Modification & Cancellation:
   • Bets may be cancelled only in the event of a technical failure or manifest error, as determined by the Operator.
   • In the event of system malfunction, affected bets may be voided and funds refunded at the Operator's discretion.
3. Conduct in Live Casino & Chat:
   • Users must observe standards of respect and fairness in live dealer games and chat functions.
   • Insults, abusive language, fraudulent activity, or attempts to manipulate game outcomes are strictly prohibited and may result in immediate account suspension or permanent ban.

Regional Compliance Note: All betting and gameplay activities are governed by Canadian consumer protection laws and Curaçao gaming license conditions.

Bonus Terms

1. Bonus Activation:
   • Bonuses are available only to eligible Players who meet specified criteria detailed in each promotion on goldens-crown-casino-ca.com.
   • Activation may require opt-in, bonus codes, or minimum qualifying deposits.
2. Wagering Requirements:
   • Bonuses are subject to wagering requirements (e.g., 40x the bonus amount) which must be fulfilled within a specified timeframe (typically 30 days, but no later than 2025), unless otherwise stated for a specific promotion.
   • Not all games contribute equally to wagering requirements; a list of excluded games is published on the bonus terms page.
3. Prohibited Actions:
   • Combining multiple promotions or exploiting bonus offers through irregular play is strictly forbidden.
   • Use of VPNs, proxy servers, or multiple accounts to claim bonuses may result in forfeiture of winnings and account closure.
4. Bonus Cancellation: The Operator reserves the right to alter, suspend, or withdraw bonuses at any time, provided that Players are notified in advance where possible.

Regional Compliance Note: Bonus policies fully comply with Canadian regulations, including transparency, fair marketing, and player protection requirements.

Payments & Withdrawals

1. Deposit Methods:
   • goldens-crown-casino-ca.com accepts deposits via credit/debit cards, e-wallets, and cryptocurrencies (where permitted by law).
   • Minimum and maximum deposit amounts are stated in the cashier section; processing times are typically instant but may vary by payment provider.
   • Deposits must originate from accounts held in the Player's own name.
2. Withdrawals:
   • Withdrawals are processed using the same payment method used for deposit, where possible, and subject to KYC verification.
   • Processing times for withdrawals are typically within 24-72 hours, not exceeding 5 business days in any case, subject to completion of all verification checks.
   • Withdrawal limits apply and are detailed in the payment terms section.
3. Fees & Refunds:
   • No hidden fees are charged by the Operator; third-party payment providers may apply their own fees.
   • Refunds of bets or bonuses are permitted only in cases of technical error, game malfunction, or as required by applicable law.
4. Anti-Fraud Measures: Transactions may be subject to additional checks to prevent money laundering, fraud, or abuse; suspicious activity may be reported to regulatory authorities.

Regional Compliance Note: All payment and withdrawal procedures respect Canadian anti-money laundering, anti-terrorist financing, and consumer protection laws.

Limitation of Liability

1. Operator Obligations:
   • The Operator guarantees fair gaming practices, accurate game outcomes, and responsible management of Player funds in accordance with license OGL/2023/176/0095.
   • All results are determined by certified random number generators or live dealers, as applicable.
2. Exclusions of Liability:
   • The Operator is not liable for interruption of service, technical failures, or loss of data caused by network providers, third parties, or events outside the Operator's control.
   • The Operator does not accept liability for losses arising from unauthorized access, force majeure, or improper use of the site.
3. Maximum Compensation: In no event will the Operator's liability exceed the amount of the bet or wager in question. No indirect, consequential, or punitive damages shall be payable.

Regional Compliance Note: Limitations and exclusions are subject to mandatory provisions of Canadian consumer law. Nothing in these Terms affects statutory rights.

Intellectual Property Rights

• Copyright: All content, software, design, trademarks, and materials on goldens-crown-casino-ca.com are the exclusive property of Hollycorn N.V. or its licensors and are protected by applicable copyright and intellectual property laws.
• Prohibition of Unauthorized Use: Users may not copy, reproduce, distribute, modify, or use any content or software from goldens-crown-casino-ca.com without the Operator's explicit written consent.
• Third-Party Content: Use of third-party trademarks or content is governed by separate licensing agreements and remains the property of respective owners.

Privacy & Data Protection

Your personal data is collected, processed, and stored in accordance with the Privacy Policy of goldens-crown-casino-ca.com. By using the site, you consent to the handling of your information as described therein, in line with Canadian and Curaçao data protection laws.

Changes to Terms

1. Notification: goldens-crown-casino-ca.com reserves the right to amend these Terms at any time. Users will be notified of material changes via email and/or prominent site banner at least 7 days in advance of the effective date.
2. Continued Use: Continued use of the site after updated Terms become effective constitutes acceptance of the revisions.
3. Disagreement: If you do not agree with the updated Terms, you must discontinue use of goldens-crown-casino-ca.com and may request account closure and withdrawal of funds.

Regional Compliance Note: Change notification procedures comply with Canadian consumer law requirements regarding contractual amendments.

Termination & Suspension

1. Grounds for Termination:
   • The Operator may suspend or terminate accounts for violation of these Terms, fraudulent or criminal activity, provision of false information, or as required by law.
   • Users may request closure of their account at any time via customer support.
2. Procedure:
   • Prior to suspension or termination, Users will be notified by email where possible, except in cases involving regulatory investigations or urgent security concerns.
   • All remaining funds, less any amounts owed to the Operator, will be refunded using the original payment method, subject to completion of KYC and anti-fraud checks.
3. Appeals: Users may appeal account suspensions by contacting the legal department within 30 days of notification.

Regional Compliance Note: Account termination and refund processes are designed to comply with Canadian consumer and financial legislation.

Governing Law & Jurisdiction

• Applicable Law: These Terms are governed by the laws of Curaçao, with due consideration to mandatory consumer protection and gambling regulations of Canada, where applicable.
• Jurisdiction: Any disputes arising from these Terms or use of goldens-crown-casino-ca.com shall be subject to the exclusive jurisdiction of the courts of Curaçao, unless Canadian law provides otherwise for consumer disputes.
• Dispute Resolution: Prior to initiating court proceedings, Users are encouraged to contact customer support to resolve issues amicably. If unresolved, disputes may be referred to arbitration in Curaçao, except where prohibited by Canadian law, in which case Users retain all statutory rights to access Canadian courts.

Regional Compliance Note: Nothing in this section limits users' rights under applicable Canadian law regarding consumer protection or dispute resolution.

Contact Information

• Customer Support: For assistance, Users should use the contact form available at goldens-crown-casino-ca.com.
• Legal Department: All legal correspondence should be addressed to Hollycorn N.V., Scharlooweg 39, Willemstad, Curaçao. For urgent legal matters, inquiries may be directed to the Operator's registered office.
• Email: Please use the contact form on the website; direct email addresses are not specified at this time.
• Phone: Phone support details are not specified. Users are encouraged to use the web contact form for prompt response.
• Mailing Address: Hollycorn N.V., Scharlooweg 39, Willemstad, Curaçao.
• Author: Sophie Tremblay (content specialist for Canadian region).

For the most current information regarding terms, policies, and contact procedures, please refer to goldens-crown-casino-ca.com.